Question 1

What happens when I go on Holiday?

Accepted Answer

Vacation Request Form

We understand how important it is to take a well-deserved break, and we’re here to help!

Please Note:

This service is available exclusively for holidays lasting between 7 and 14 days.

[figure]CLICK HERE FOR A STEP BY STEP WALKTHROUGH[/figure]

Question 2

Can I change the email address on my account?

Accepted Answer

Why can't I change the email address on my account?

The Silk Purse is an ecommerce website, dealing with financial transactions. As such, we use a heavy level of

One of the most common things bad people and bots do online is try to hack accounts. If you attempt to change your email address

Question 3

I've listed a product, but can't see it on the website?

Accepted Answer

Pending product listings for new Guild Members

Pending products do not show up on the main site, and this is the reason why.

Most businesses have the option to meet applicants face to face. They have interviews to get to know them better, and presentations to view their products and work out if they will be the right fit. Online businesses do not have this option, and at the Silk Purse Guild we have only a registration form, Facebook Group and a mailing list.

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The Internet is a scary place sometimes!

Lets face it, you wouldn't simply open your door these days, and invite any stranger to join you for a cuppa. You would be amazed to know how many hackers, bots and basically dodgy individuals are trying to get into your website these days. They often do this simply to see if they can, but sometimes the outcome is more sinister.

At the Silk Purse Guild, we value security, for both our stores and our customers. The last thing we want to happen is to showcase a store full of inappropriate content and spam. Spam is for tins!

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Not every applicant will be successful

The Silk Purse Guild is dedicated to help small, Handmade Business owners in the UK, succeed. We aim to help them to improve, grow and become the top of their game!.

We also have a commitment to our customers. When visitors come to the Silk Purse Guild, we want them to find something fabulous in every single search. Carefully vetting applicants will ensure that we only work with the very best UK Makers, ensuring the highest possible quality across the board.

Product listings can be tricky, and tech does not come easy to everyone. The Silk Purse Guild will support ALL of its Guild Members, right up until the point where the training wheels can come off, no matter how long this takes.

All of our Guild Members are all shades of awesome sauce!

Question 4

Documents are Password Protected

Accepted Answer

Password protected content

As you work towards opening your shop, you may run into documents and trainings that are password protected.

The password for these documents can be located in the Academy, just look for Harry ;)

Question 5

Why do you restrict the sale of Greetings Cards?

Accepted Answer

Before I began work on the Silk Purse Guild, I did research.... lots and lots

Many people believed that handmade stood for cards and keyrings. They described

With mass printing sites like Moonpig, creating custom, personalised cards,

Now, with the advent of the all new ChatGPT, sites like Etsy are filling up

Now AI generated content is not to be confused with digital artwork, and we are

As a result, greetings cards must meet the following criteria -

High quality cards featuring your own original artwork
Cards that are raising money for charity
Handmade pop ups, explosion boxes or other unique creations

If you feel your work meets the above criteria, do get in touch.

Question 6

Why can I only add 4 product images?

Accepted Answer

Quality over Quantity

When you are selling online, you literally have zero products. Your

Restricting sellers to 4 images MAX encourages higher quality

You would be amazed at some of the images we have seen uploaded

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To nail the perfect image listing, I would recommend the follow 4 killer shots

The product, in all its glory, full size
A close up of some interesting details
The product as a lifestyle shot (in situ, or in use)
If your packaging is kick ass, show them!

Obviously some products may require more images, so get in

Question 7

Why are my listings having to wait for approval?

Accepted Answer

All listings Pending Admin Approval

When you first join the Silk Purse Guild, all of your listings will be checked over by admin,

Why you get Stuck in Pending

There are a few reasons why you can get stuck in a pending state, having to wait up to 5 working days for

Product Titles are too long (4/5 words MAX)
Product Titles that include colours, sizes or dimensions
Incorrect or mismatched FONT - We use LATO size 12 exclusively
Excessive spelling or grammar errors
WRITING IN ALL CAPITAL LETTERS
Product images not meeting the criteria
Failure to assign a shipping class to your listing
Failure to enable the Product Stock Management
Titles that contain charaters other than text, for example '''""",,,..._----

This list is not extensive, and if you find yourself stuck in pending, shout out in the group and Sara will

You can find all of the information you need, regarding listing criteria, in the Academy.