Question 1

Can I change the email address on my account?

Accepted Answer

Why can't I change the email address on my account?

The Silk Purse is an ecommerce website, dealing with financial transactions. As such, we use a heavy level of

One of the most common things bad people and bots do online is try to hack accounts. If you attempt to change your email address

Question 2

What about listing fees and commissions on sales?

Accepted Answer

Listing Fees and Commissions on Sales

The Silk Purse Guild does not charge listing fees or commissions on sales,

We believe in providing our sellers with a clear understanding of their business costs,

By not locking you into our services, we give you the freedom to operate

This approach ensures you can focus on growing your business with peace of mind.

Question 3

How do I add Variations to my Product Listing

Accepted Answer

how to add Variations to a product listing

What is a Product Variation? 🌟

Why Offer Variations in One Listing?

Convenience: Customers can see all their options in one place without having to search through multiple listings.

What you need to Create a Variable Product listing

Before you begin, you need to make sure you have the following information to add to your Variations -

The attribute you wish to use - examples - colour, size, shape, framed
A product image for each of the variations you want to offer
The stock quantity of each of the different variations - example 5 RED, 4 BLUE 1 GREEN
The Price of each variation, which can be different

How to do it, Step by Step

[figure]CLICK HERE FOR A STEP BY STEP WALKTHROUGH ON PRODUCT VARIATIONS[/figure]

Question 4

What is Portal?

Accepted Answer

What is Portal?

The Silk purse Guild Portal is a fantastic resource and the members area for the Guild.

Since we introduced the Portal, it's been a game changer for the Silk Purse Guild.

• File Sharing: Makes it simple to share large files, like videos for Reels and Stories, without the hassle of email limitations.

• Central Hub: Serves as the go-to place for everything guild-related, giving you access to the latest announcements, benefits like HEX, and resources for Secret Source Marketing Program.

• Task Management: Comes with a handy task manager and calendar to help members plan and organise their business activities effectively.

All in all, the Silk Purse Guild Portal is more than just a file-sharing tool; it’s a complete platform that supports the growth and smooth running of your business. With its unique features just for members, it really makes collaboration and communication so much easier!

Question 5

Become a Verified Member

Accepted Answer

Silk Purse Guild Verified Member

Becoming verified on the Silk Purse Guild is a doddle and comes with a treasure trove of benefits.

Here's what you can look forward to:

Professional Social Media Content: You'll get a folder chock-full of top-notch, ready-made social media content. No more stressing about what to post next!
Business Theme Tune: Stand out from the crowd with a bespoke theme tune for your business. Perfect for catching eyes (and ears) on social media.
Guaranteed Promotion: Your business will enjoy guaranteed promotion across all Silk Purse Guild social media channels. Talk about exposure!
Free Website: Yes, you read that right! A free website, complete with hosting. Say goodbye to those pesky hosting fees forever.
Email List Building: We’ll help you build that all-important email list, a service that’s pretty much unheard of on other selling platforms.

How to become Verified

At the Silk Purse Guild, we've got an on-site photographer who's an absolute wizard when it comes to product photography. He’s there to help ensure all your product images are top-notch. Here’s the best bit – he keeps an eye out for sellers who are consistently producing high-quality images and ticking all the right boxes. When your shop meets the following criteria, you will be invited to become a Verified Member of the Guild -

High quality, in-focus images
Up to 4 product images that are all completely different
A mix of close-up images and lifestyle shots

As soon as you recieve your invitation, you follow the steps below to become verified and snaffle all of the benefits for being FABULOUS!

[figure]HOW TO BECOME A VERIFIED GUILD MEMBER[/figure]

Question 6

How do I list a product?

Accepted Answer

Only Approved Guild Members can List Products

In order to gain access to your vendor Dashboard, you must first work through the shipping tutorial, and

How to Access the Academy

The Academy is located on the website. Simpply log into your approved vendor account, and knock on the Secret

Finding your Vendor Dashboard

As soon as you've been approved as a Guild Member, you will be able to access user protected content on the

You WILL NOT be able to list products until you have worked through the SHIPPING TUTORIALS and can

Let us know how you have calculated your shipping formulas, by email or EVEN QUICKER, in the Facebook Group,

Listing Products once you have unlocked your Vendor Dashboard

Firstly, go to DASHBOARD which is located in the drop drop menu, top right of the screen under MY ACCOUNT

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The DASHBOARD itself is a place to keep a record of all of your purchases, because of course you're bound

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Don't panic! The VENDOR DASHBOARD can be a little overwhelming at first, but once mastered it will be a valuable

Question 7

Do I need a Stripe Account to open a shop?

Accepted Answer

Stripe Accounts Rock!

The Silk Purse Guild places its members at the heart of everything it does.

We understand the frustrations of dealing with payment holds, as seen on

You can learn more about Stripe, and open your account in minutes HERE - LEARN ABOUT STRIPE AND OPEN YOUR ACCOUNT

Question 8

Can I sell Personalised Products?

Accepted Answer

Setting up a Personalised Listing

When selling customised products online you will need to collect some important details from your customer. At the Silk Purse Guild,

It’s all about making your customers experience smoother and more enjoyable. By getting everything sorted before the checkout,

Here is a step by step walkthrough on how it's done - CLICK ME

[figure]HOW TO SET UP PERSONALISED PRODUCTS[/figure]

Question 9

I've listed a product, but can't see it on the website?

Accepted Answer

Pending product listings for new Guild Members

Pending products do not show up on the main site, and this is the reason why.

Most businesses have the option to meet applicants face to face. They have interviews to get to know them better, and presentations to view their products and work out if they will be the right fit. Online businesses do not have this option, and at the Silk Purse Guild we have only a registration form, Facebook Group and a mailing list.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/BV8AKIOTkv/resources/Rt24sQLMC6/face%20to%20face.png (face to face.png)

The Internet is a scary place sometimes!

Lets face it, you wouldn't simply open your door these days, and invite any stranger to join you for a cuppa. You would be amazed to know how many hackers, bots and basically dodgy individuals are trying to get into your website these days. They often do this simply to see if they can, but sometimes the outcome is more sinister.

At the Silk Purse Guild, we value security, for both our stores and our customers. The last thing we want to happen is to showcase a store full of inappropriate content and spam. Spam is for tins!

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Not every applicant will be successful

The Silk Purse Guild is dedicated to help small, Handmade Business owners in the UK, succeed. We aim to help them to improve, grow and become the top of their game!.

We also have a commitment to our customers. When visitors come to the Silk Purse Guild, we want them to find something fabulous in every single search. Carefully vetting applicants will ensure that we only work with the very best UK Makers, ensuring the highest possible quality across the board.

Product listings can be tricky, and tech does not come easy to everyone. The Silk Purse Guild will support ALL of its Guild Members, right up until the point where the training wheels can come off, no matter how long this takes.

All of our Guild Members are all shades of awesome sauce!

Question 10

Can I sell Digital Products

Accepted Answer

If you're selling digital goods, then you'll know all about the 20% Digital Goods Tax. With the fantastic VATMOSS scheme coming to an end, after the departure of the UK from the European union, paying digital goods tax has become an absolute mine field.

Sellers of digital goods now have to account for the tax in all of the countries they sell to, in various languages and currencies. In order to avoid this headache, for both you and your customers, we've made the decision to treat all digital products exactly the same as the physical products on our store. To put it simply, if you wish to sell digital products on the guild, you must be able to email them to your customer directly, without the use of any automatic download link.

This system actually gives you a few added benefits. You will have the chance to really connect with your customers. You can let them know about products you're working on, as well as up and coming offers and sales. The Silk Purse Guild is not for companies wanting to provide thousands of downloads a nano second. We are here for small, handmade businesses who are willing to go the extra mile with their customer service.

It is your responsiblity to keep up with the ever changing rules, regarding your digital products. The best resource I've found online for this information is HERE