Question 1

How do I set up Shipping in my shop?

Accepted Answer

Setting up your shipping

As a new member of the Silk Purse Guild, we want to ensure your shop is fully prepared for success right from the start.

Comprehensive Support: Sara will work within your specific requirements to configure your shipping options,

Step-by-Step Training: In our onboarding course, you'll find a detailed step-by-step training module that walks

Thorough Testing: Before your shop goes live, we make sure to fully test all shipping settings to guarantee

By taking care of these essential details, we help you focus on what you do best—creating amazing products.

Question 2

What if I get stuck?

Accepted Answer

How to get Help

As a member of the Silk Purse Guild, there are several ways to get assistance

• Private Sellers Group: Join our private sellers group on Facebook, where

• Onboarding Training Program: We offer an onboarding training program filled

• Direct Messaging: Feel free to contact me, Sara, anytime via direct message on

• Email Communication: While I prefer direct messages, please note that I receive

• Seller FAQs: Don’t forget to check our comprehensive Seller FAQs on the site.

With these options, you’ll have plenty of support as you navigate your journey with the Silk Purse Guild!

Question 3

Can I sell Personalised Products?

Accepted Answer

Setting up a Personalised Listing

When selling customised products online you will need to collect some important details from your customer. At the Silk Purse Guild,

It’s all about making your customers experience smoother and more enjoyable. By getting everything sorted before the checkout,

Here is a step by step walkthrough on how it's done - CLICK ME

[figure]HOW TO SET UP PERSONALISED PRODUCTS[/figure]

Question 4

How do I add Variations to my Product Listing

Accepted Answer

how to add Variations to a product listing

What is a Product Variation? 🌟

Why Offer Variations in One Listing?

Convenience: Customers can see all their options in one place without having to search through multiple listings.

What you need to Create a Variable Product listing

Before you begin, you need to make sure you have the following information to add to your Variations -

The attribute you wish to use - examples - colour, size, shape, framed
A product image for each of the variations you want to offer
The stock quantity of each of the different variations - example 5 RED, 4 BLUE 1 GREEN
The Price of each variation, which can be different

How to do it, Step by Step

[figure]CLICK HERE FOR A STEP BY STEP WALKTHROUGH ON PRODUCT VARIATIONS[/figure]

Question 5

What happens when I go on Holiday?

Accepted Answer

Vacation Request Form

We understand how important it is to take a well-deserved break, and we’re here to help!

Please Note:

This service is available exclusively for holidays lasting between 7 and 14 days.

[figure]CLICK HERE FOR A STEP BY STEP WALKTHROUGH[/figure]

Question 6

What are the guidelines for product photography?

Accepted Answer

ALL PHOTOGRAPHS MUST BE DIFFERENT

Consistently using identical images can easily tire out your customers!

Our website invests in optimizing all uploaded images, therefore, please ensure that you only upload images that adhere to our standards. Neglecting this could lead to the closure of your account.

When you operate an online business, you essentially have no physical products. Your customers are unable to physically interact with your products. The sole tool at your disposal is your product images, which must persuade customers to make a purchase.

By limiting sellers to a maximum of 4 images, we promote higher-quality images. This, in turn, boosts the sales potential for your small business.

Perfect Product Photography Guidelines

When selling online, your product photos are crucial. They act as your main sales tool, unlike at physical craft fairs. Quality images are essential for your online business success.

Gone are the days of casual product photos on kitchen tables. While the standards are higher now, you don't need to buy expensive equipment or spend hours on lighting setups.

You can create outstanding shots quickly using software products with just your phone. Check out the tutorial in the seller onboarding course for the best free app recommendation. See what you can achieve in minutes!

LEFT Original - RIGHT edited in minutes!

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/BV8AKIOTkv/resources/ZyyivUG2z7/together.jpg (together.jpg)

The original shots are on the left and yes, these are BOTH THE SAME PHOTOGRAPH!. You can achieve these results in minutes, just check out the tutorial in

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/BV8AKIOTkv/resources/o3VU1UjgmP/necklace.jpg (necklace.jpg)

Format Matters

As a small business owner, you've likely heard of brand consistency. Remember, the Silk Purse Guild is a small handmade business, like yours. To maintain our brand voice, please ensure that your product photos only feature your products.

We do not accept collage images, computer-generated templates, watermarked images, or framed photos. Additionally, we do not allow video or MP4 files as we are not TikTok.

NOT APPROVED on the left YES PLEASE on the right.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/BV8AKIOTkv/resources/3FFErqTNsE/no.jpg (no.jpg)

Attention to Detail

Obviously, images should be in focus.

Question 7

How do I list a product?

Accepted Answer

Only Approved Guild Members can List Products

In order to gain access to your vendor Dashboard, you must first work through the shipping tutorial, and

How to Access the Academy

The Academy is located on the website. Simpply log into your approved vendor account, and knock on the Secret

Finding your Vendor Dashboard

As soon as you've been approved as a Guild Member, you will be able to access user protected content on the

You WILL NOT be able to list products until you have worked through the SHIPPING TUTORIALS and can

Let us know how you have calculated your shipping formulas, by email or EVEN QUICKER, in the Facebook Group,

Listing Products once you have unlocked your Vendor Dashboard

Firstly, go to DASHBOARD which is located in the drop drop menu, top right of the screen under MY ACCOUNT

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/BV8AKIOTkv/resources/or6WyFihvR/product%20shadow.png (product shadow.png)

The DASHBOARD itself is a place to keep a record of all of your purchases, because of course you're bound

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/BV8AKIOTkv/resources/VLDVwmoNLo/dashboard%20shadow.png (dashboard shadow.png)

Don't panic! The VENDOR DASHBOARD can be a little overwhelming at first, but once mastered it will be a valuable

Question 8

Documents are Password Protected

Accepted Answer

Password protected content

As you work towards opening your shop, you may run into documents and trainings that are password protected.

The password for these documents can be located in the Academy, just look for Harry ;)