How to get Help

As a member of the Silk Purse Guild, there are several ways to get assistance

• Private Sellers Group: Join our private sellers group on Facebook, where

• Onboarding Training Program: We offer an onboarding training program filled

• Direct Messaging: Feel free to contact me, Sara, anytime via direct message on

• Email Communication: While I prefer direct messages, please note that I receive

• Seller FAQs: Don’t forget to check our comprehensive Seller FAQs on the site.

With these options, you’ll have plenty of support as you navigate your journey with the Silk Purse Guild!

Question 2

Can I change the email address on my account?

Accepted Answer

Why can't I change the email address on my account?

The Silk Purse is an ecommerce website, dealing with financial transactions. As such, we use a heavy level of

One of the most common things bad people and bots do online is try to hack accounts. If you attempt to change your email address

Question 3

How do I issue a Refund?

Accepted Answer

The Silk Purse Guild does not handle your money at all.

To issue a refund, simply log in to your Stripe Account and open PAYMENTS

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Once inside the Payments menu, look through the list and locate the order you wish to refund.

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When you have located the correct order, click on the 3 dots (pictured below) to open the ACTIONS MENU

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Please do be aware that refunds can take up to 30 days to process through Stripe. I would advise informing your customer,

Question 4

How do I give my Customer a Receipt?

Accepted Answer

Everything to do with payments is handled by Stripe, which you can access in your

If you need to issue your customer with a receipt, simply log in to your Stripe Account

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Once inside, locate the order in question from the list

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To issue a receipt to the customer, open the ACTIONS MENU, by clicking the 3 dots. Then click RECEIPT

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The Silk Purse Guild always issues your customers with an INVOICE for their order. This is what it looks like,