How do I issue a Refund?

Question

Accepted Answer

How to issue a refund in your Stripe Account

The Silk Purse Guild does not handle your money at all.

To issue a refund, simply log in to your Stripe Account and open PAYMENTS

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/BV8AKIOTkv/resources/3RtbG48kRQ/1.jpg (1.jpg)

Once inside the Payments menu, look through the list and locate the order you wish to refund.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/BV8AKIOTkv/resources/Le37sszYKn/2.png (2.png)

When you have located the correct order, click on the 3 dots (pictured below) to open the ACTIONS MENU

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/BV8AKIOTkv/resources/4UhbAXey05/3.png (3.png)

Please do be aware that refunds can take up to 30 days to process through Stripe. I would advise informing your customer,