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Q: Do I need a Stripe Account to open a shop?

Stripe Accounts Rock! The Silk Purse Guild places its members at the heart of everything it does. We understand the frustrations of dealing with payment holds, as seen on You can learn more about Stripe, and open your account in minutes HERE - LEARN ABOUT STRIPE AND OPEN YOUR ACCOUNT

Q: How do I issue a Refund?

How to issue a refund in your Stripe Account The Silk Purse Guild does not handle your money at all. To issue a refund, simply log in to your Stripe Account and open PAYMENTS https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/BV8AKIOTkv/resources/3RtbG48kRQ/1.jpg (1.jpg) Once inside the Payments menu, look through the list and locate the order you wish to refund. https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/BV8AKIOTkv/resources/Le37sszYKn/2.png (2.png) When you have located the correct order, click on the 3 dots (pictured below) to open the ACTIONS MENU https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/BV8AKIOTkv/resources/4UhbAXey05/3.png (3.png) Please do be aware that refunds can take up to 30 days to process through Stripe. I would advise informing your customer,

Do I need a Stripe Account to open a shop?

Absolutely, and let me tell you why . . .

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How do I issue a Refund?

Refunds are easy, and handled by our payment provider Stripe.

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