Question 1

Do I need a Stripe Account to open a shop?

Accepted Answer

Stripe Accounts Rock!

The Silk Purse Guild places its members at the heart of everything it does.

We understand the frustrations of dealing with payment holds, as seen on

You can learn more about Stripe, and open your account in minutes HERE - LEARN ABOUT STRIPE AND OPEN YOUR ACCOUNT

Question 2

What if I get stuck?

Accepted Answer

How to get Help

As a member of the Silk Purse Guild, there are several ways to get assistance

• Private Sellers Group: Join our private sellers group on Facebook, where

• Onboarding Training Program: We offer an onboarding training program filled

• Direct Messaging: Feel free to contact me, Sara, anytime via direct message on

• Email Communication: While I prefer direct messages, please note that I receive

• Seller FAQs: Don’t forget to check our comprehensive Seller FAQs on the site.

With these options, you’ll have plenty of support as you navigate your journey with the Silk Purse Guild!

Question 3

Can I sell Personalised Products?

Accepted Answer

Setting up a Personalised Listing

When selling customised products online you will need to collect some important details from your customer. At the Silk Purse Guild,

It’s all about making your customers experience smoother and more enjoyable. By getting everything sorted before the checkout,

Here is a step by step walkthrough on how it's done - CLICK ME

[figure]HOW TO SET UP PERSONALISED PRODUCTS[/figure]

Question 4

How do I add Variations to my Product Listing

Accepted Answer

how to add Variations to a product listing

What is a Product Variation? 🌟

Why Offer Variations in One Listing?

Convenience: Customers can see all their options in one place without having to search through multiple listings.

What you need to Create a Variable Product listing

Before you begin, you need to make sure you have the following information to add to your Variations -

The attribute you wish to use - examples - colour, size, shape, framed
A product image for each of the variations you want to offer
The stock quantity of each of the different variations - example 5 RED, 4 BLUE 1 GREEN
The Price of each variation, which can be different

How to do it, Step by Step

[figure]CLICK HERE FOR A STEP BY STEP WALKTHROUGH ON PRODUCT VARIATIONS[/figure]

Question 5

How do I cancel my Membership?

Accepted Answer

Cancelling your Guild Membership

We totally get it—nobody wants to say goodbye. But just in case you need to, we’ve made canceling your Guild Membership super easy.

We’ll miss you, but we’re always here if you decide to come back!

[figure]VIEW STEP BY STEP WALKTHROUGH[/figure]

Question 6

What happens when I go on Holiday?

Accepted Answer

Vacation Request Form

We understand how important it is to take a well-deserved break, and we’re here to help!

Please Note:

This service is available exclusively for holidays lasting between 7 and 14 days.

[figure]CLICK HERE FOR A STEP BY STEP WALKTHROUGH[/figure]

Question 7

How do I list a product?

Accepted Answer

Only Approved Guild Members can List Products

In order to gain access to your vendor Dashboard, you must first work through the shipping tutorial, and

How to Access the Academy

The Academy is located on the website. Simpply log into your approved vendor account, and knock on the Secret

Finding your Vendor Dashboard

As soon as you've been approved as a Guild Member, you will be able to access user protected content on the

You WILL NOT be able to list products until you have worked through the SHIPPING TUTORIALS and can

Let us know how you have calculated your shipping formulas, by email or EVEN QUICKER, in the Facebook Group,

Listing Products once you have unlocked your Vendor Dashboard

Firstly, go to DASHBOARD which is located in the drop drop menu, top right of the screen under MY ACCOUNT

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/BV8AKIOTkv/resources/or6WyFihvR/product%20shadow.png (product shadow.png)

The DASHBOARD itself is a place to keep a record of all of your purchases, because of course you're bound

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/BV8AKIOTkv/resources/VLDVwmoNLo/dashboard%20shadow.png (dashboard shadow.png)

Don't panic! The VENDOR DASHBOARD can be a little overwhelming at first, but once mastered it will be a valuable

Question 8

Documents are Password Protected

Accepted Answer

Password protected content

As you work towards opening your shop, you may run into documents and trainings that are password protected.

The password for these documents can be located in the Academy, just look for Harry ;)