Q: What is HEX?

Introducing HEX What is Hex? How does Hex solve the pain points of writing product descriptions? What makes Hex different from other tools like ChatGPT? What is the cost of Hex? How do I use Hex? Are there any resources available to help me get started with Hex? Why should I choose Hex? WATCH THE VIDEO HERE Don't take my word for it!

Question 1

Can I sell abroad

Accepted Answer

Selling abroad

Unfortunately, you can't sell abroad through the Silk Purse Guild. We're all about keeping it local and UK-based.

Question 2

How do I set up Shipping in my shop?

Accepted Answer

Setting up your shipping

As a new member of the Silk Purse Guild, we want to ensure your shop is fully prepared for success right from the start.

Comprehensive Support: Sara will work within your specific requirements to configure your shipping options,

Step-by-Step Training: In our onboarding course, you'll find a detailed step-by-step training module that walks

Thorough Testing: Before your shop goes live, we make sure to fully test all shipping settings to guarantee

By taking care of these essential details, we help you focus on what you do best—creating amazing products.

Question 3

Can I destash on the Silk Purse Guild

Accepted Answer

Selling supplies and destash items

We support makers who are looking to destash craft items and art supplies on the Silk Purse Guild.

Here’s a list of rules for destash items on the Silk Purse Guild:

• Condition of Items: All items must be in excellent condition.

• Trademarked Items: You cannot sell trademarked items, such as

• Eligible Items: You may sell jewellery findings, gemstones,

• Listing Limit: Remember that you are limited to 100 product

• Honesty and Transparency: Ensure that all descriptions and

Question 4

What if I get stuck?

Accepted Answer

How to get Help

As a member of the Silk Purse Guild, there are several ways to get assistance

• Private Sellers Group: Join our private sellers group on Facebook, where

• Onboarding Training Program: We offer an onboarding training program filled

• Direct Messaging: Feel free to contact me, Sara, anytime via direct message on

• Email Communication: While I prefer direct messages, please note that I receive

• Seller FAQs: Don’t forget to check our comprehensive Seller FAQs on the site.

With these options, you’ll have plenty of support as you navigate your journey with the Silk Purse Guild!

Question 5

What is HEX?

Accepted Answer

Introducing HEX

What is Hex?

How does Hex solve the pain points of writing product descriptions?

What makes Hex different from other tools like ChatGPT?

What is the cost of Hex?

How do I use Hex?

Are there any resources available to help me get started with Hex?

Why should I choose Hex?

WATCH THE VIDEO HERE

Don't take my word for it!

Question 6

Can I sell Personalised Products?

Accepted Answer

Setting up a Personalised Listing

When selling customised products online you will need to collect some important details from your customer. At the Silk Purse Guild,

It’s all about making your customers experience smoother and more enjoyable. By getting everything sorted before the checkout,

Here is a step by step walkthrough on how it's done - CLICK ME

[figure]HOW TO SET UP PERSONALISED PRODUCTS[/figure]

Question 7

How do I add Variations to my Product Listing

Accepted Answer

how to add Variations to a product listing

What is a Product Variation? 🌟

Why Offer Variations in One Listing?

Convenience: Customers can see all their options in one place without having to search through multiple listings.

What you need to Create a Variable Product listing

Before you begin, you need to make sure you have the following information to add to your Variations -

The attribute you wish to use - examples - colour, size, shape, framed
A product image for each of the variations you want to offer
The stock quantity of each of the different variations - example 5 RED, 4 BLUE 1 GREEN
The Price of each variation, which can be different

How to do it, Step by Step

[figure]CLICK HERE FOR A STEP BY STEP WALKTHROUGH ON PRODUCT VARIATIONS[/figure]

Question 8

Copyright Law

Accepted Answer

Breacing Copyright Law is a serious Business

We expect all of our sellers to take full responsibility for the legal aspects of their business. Breaching copyright law can get

Super Helpful info for Small Businesses

The UK Government website is the best place to gain information regarding the current copyright laws.

Items breaching copyright will be removed from the Silk Purse Guild, without warning.

Question 9

Why are my listings having to wait for approval?

Accepted Answer

All listings Pending Admin Approval

When you first join the Silk Purse Guild, all of your listings will be checked over by admin,

Why you get Stuck in Pending

There are a few reasons why you can get stuck in a pending state, having to wait up to 5 working days for

Product Titles are too long (4/5 words MAX)
Product Titles that include colours, sizes or dimensions
Incorrect or mismatched FONT - We use LATO size 12 exclusively
Excessive spelling or grammar errors
WRITING IN ALL CAPITAL LETTERS
Product images not meeting the criteria
Failure to assign a shipping class to your listing
Failure to enable the Product Stock Management
Titles that contain charaters other than text, for example '''""",,,..._----

This list is not extensive, and if you find yourself stuck in pending, shout out in the group and Sara will

You can find all of the information you need, regarding listing criteria, in the Academy.

Question 10

I've listed a product, but can't see it on the website?

Accepted Answer

Pending product listings for new Guild Members

Pending products do not show up on the main site, and this is the reason why.

Most businesses have the option to meet applicants face to face. They have interviews to get to know them better, and presentations to view their products and work out if they will be the right fit. Online businesses do not have this option, and at the Silk Purse Guild we have only a registration form, Facebook Group and a mailing list.

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The Internet is a scary place sometimes!

Lets face it, you wouldn't simply open your door these days, and invite any stranger to join you for a cuppa. You would be amazed to know how many hackers, bots and basically dodgy individuals are trying to get into your website these days. They often do this simply to see if they can, but sometimes the outcome is more sinister.

At the Silk Purse Guild, we value security, for both our stores and our customers. The last thing we want to happen is to showcase a store full of inappropriate content and spam. Spam is for tins!

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/BV8AKIOTkv/resources/hUfxmFuvvS/security%20shadow.png (security shadow.png)

Not every applicant will be successful

The Silk Purse Guild is dedicated to help small, Handmade Business owners in the UK, succeed. We aim to help them to improve, grow and become the top of their game!.

We also have a commitment to our customers. When visitors come to the Silk Purse Guild, we want them to find something fabulous in every single search. Carefully vetting applicants will ensure that we only work with the very best UK Makers, ensuring the highest possible quality across the board.

Product listings can be tricky, and tech does not come easy to everyone. The Silk Purse Guild will support ALL of its Guild Members, right up until the point where the training wheels can come off, no matter how long this takes.

All of our Guild Members are all shades of awesome sauce!