Question 1

How do I set up Shipping in my shop?

Accepted Answer

Setting up your shipping

As a new member of the Silk Purse Guild, we want to ensure your shop is fully prepared for success right from the start.

Comprehensive Support: Sara will work within your specific requirements to configure your shipping options,

Step-by-Step Training: In our onboarding course, you'll find a detailed step-by-step training module that walks

Thorough Testing: Before your shop goes live, we make sure to fully test all shipping settings to guarantee

By taking care of these essential details, we help you focus on what you do best—creating amazing products.

Question 2

What is Portal?

Accepted Answer

What is Portal?

The Silk purse Guild Portal is a fantastic resource and the members area for the Guild.

Since we introduced the Portal, it's been a game changer for the Silk Purse Guild.

• File Sharing: Makes it simple to share large files, like videos for Reels and Stories, without the hassle of email limitations.

• Central Hub: Serves as the go-to place for everything guild-related, giving you access to the latest announcements, benefits like HEX, and resources for Secret Source Marketing Program.

• Task Management: Comes with a handy task manager and calendar to help members plan and organise their business activities effectively.

All in all, the Silk Purse Guild Portal is more than just a file-sharing tool; it’s a complete platform that supports the growth and smooth running of your business. With its unique features just for members, it really makes collaboration and communication so much easier!

Question 3

Benefits of Joining the Silk Purse Guild

Accepted Answer

Membership Benefits

Becoming a member of the Silk Purse Guild opens the door to a wealth of benefits designed to support your creative business:

• Pocket Websites: Our innovative pocket websites bridge the gap between your craft fair customers and your online shop. These high-quality business cards feature a QR code that directs customers to a mini website, allowing them to explore your offerings, place custom orders, and stay connected with you. These sites are hosted by the Silk Purse Guild and available for every member

• Email List Building: Unlike other platforms, we enable you to collect customer email addresses directly through your pocket website. This is vital for nurturing a loyal customer base and keeping them informed about new products and exclusive offers.

• Simplified Feedback Process: Our Wall of Love feature automatically sends feedback requests to customers after each sale, helping you gather reviews effortlessly. Positive testimonials are showcased on our site and shared across social media, enhancing your visibility.

• No Listing Fees or Commissions: Experience a transparent selling environment; you keep 100% of your sales as we don’t charge listing fees or commissions.

• Comprehensive Support: Benefit from ongoing training and resources that help you maintain high customer satisfaction levels while focusing on your creative work.

• Community Engagement: Join a friendly and supportive community of artists who share insights, celebrate successes, and uplift each other in their creative journeys.

• Direct Payment Processing: Customers pay directly into your Stripe account, ensuring secure transactions without delays.

• Marketing Assistance: Access to the Secret Sauce, our in-house marketing programme designed to enhance your social media presence and engage a wider audience effortlessly.

• Private Portal: The private membership hub is an important online tool for all guild members, making file sharing files, photos and videos easy. It acts as a central place for accessing guild announcements, benefits, and resources. It also features a task manager and calendar to help with business planning.

At the Silk Purse Guild, we’re dedicated to empowering creative entrepreneurs like you. Join us today and take your business to new heights!

Question 4

What is the application process?

Accepted Answer

Application Process

Welcome to the Silk Purse Guild! We're excited to have you join our community of talented artisans.

• Submit Your Application: Fill in the application form ensuring you add links to your work and product images

• Approval Review: Once submitted, your application will be reviewed by the founder of the Guild.

• Successful Application: If approved, you’ll receive an email confirming your success.

• Access to Members Portal: After purchasing, you’ll gain access to our private members portal

• Onboarding Course: Inside the portal, you’ll find a link to our onboarding course,

• Free Membership Month: Enjoy one month of free membership to get everything in place without any rush.

• Shop Opening: Once you’re ready, we’ll open your shop for you! Initially, your products will need admin

• As soon as we're sure you’ve found you feet, and got the hang of things, we'll hand over the keys and the shop is all yours!

Question 5

How do I cancel my Membership?

Accepted Answer

Cancelling your Guild Membership

We totally get it—nobody wants to say goodbye. But just in case you need to, we’ve made canceling your Guild Membership super easy.

We’ll miss you, but we’re always here if you decide to come back!

[figure]VIEW STEP BY STEP WALKTHROUGH[/figure]

Question 6

How do I open a store?

Accepted Answer

The Silk Purse Guild is exclusively for small, Handmade Businesses based in the UK.

The Quickest Way in the Door

To speed up your application, we suggest that you head over to out private Facebook Group

CLICK HERE TO GO TO THE SILK PURSE GROUP ON FACEBOOK

Opening a Shop with Us

Apply to join the Guild on our website

https://silkpurseguild.com/apply-to-join-the-guild/

You will not be able to access the seller area until your application been approved.

Open a Stripe Account
Have 5 killer products, with 4 photos of each and product descriptions written
As soon as you are approved, you will get all the details you need to open your account via email
You will be given 1 month of FREE access to get your shop set up. As soon as you are ready, pick the plan that suits your business and you are LIVE!
All products will be in a pending state, until you have been approved to post directly, due to a fair few instances of “winging it” with the shipping set up lol

Question 7

Copyright Law

Accepted Answer

Breacing Copyright Law is a serious Business

We expect all of our sellers to take full responsibility for the legal aspects of their business. Breaching copyright law can get

Super Helpful info for Small Businesses

The UK Government website is the best place to gain information regarding the current copyright laws.

Items breaching copyright will be removed from the Silk Purse Guild, without warning.

Question 8

Documents are Password Protected

Accepted Answer

Password protected content

As you work towards opening your shop, you may run into documents and trainings that are password protected.

The password for these documents can be located in the Academy, just look for Harry ;)

Question 9

Can I change the email address on my account?

Accepted Answer

Why can't I change the email address on my account?

The Silk Purse is an ecommerce website, dealing with financial transactions. As such, we use a heavy level of

One of the most common things bad people and bots do online is try to hack accounts. If you attempt to change your email address