What if I get stuck?

How to get Help

As a member of the Silk Purse Guild, there are several ways to get assistance if you find yourself in need of help:

• Private Sellers Group: Join our private sellers group on Facebook, where you’ll find a supportive community ready to assist you. There’s always someone around who can help with most questions or concerns.

• Onboarding Training Program: We offer an onboarding training program filled with step-by-step tutorials to guide you through listing products and opening your shop. This resource is designed to help you navigate the platform with ease.

• Direct Messaging: Feel free to contact me, Sara, anytime via direct message on Facebook. I’m readily available in the Facebook group, even while managing my real-world job.

• Email Communication: While I prefer direct messages, please note that I receive over 900 emails daily, which can delay responses. Direct messaging is the quickest way to reach me.

• Seller FAQs: Don’t forget to check our comprehensive Seller FAQs on the site. This resource addresses many common questions and can provide valuable information.

With these options, you’ll have plenty of support as you navigate your journey with the Silk Purse Guild!