Q: What is HEX?

Introducing HEX What is Hex? How does Hex solve the pain points of writing product descriptions? What makes Hex different from other tools like ChatGPT? What is the cost of Hex? How do I use Hex? Are there any resources available to help me get started with Hex? Why should I choose Hex? WATCH THE VIDEO HERE Don't take my word for it!

Question 1

How do I set up Shipping in my shop?

Accepted Answer

Setting up your shipping

As a new member of the Silk Purse Guild, we want to ensure your shop is fully prepared for success right from the start.

Comprehensive Support: Sara will work within your specific requirements to configure your shipping options,

Step-by-Step Training: In our onboarding course, you'll find a detailed step-by-step training module that walks

Thorough Testing: Before your shop goes live, we make sure to fully test all shipping settings to guarantee

By taking care of these essential details, we help you focus on what you do best—creating amazing products.

Question 2

What is HEX?

Accepted Answer

Introducing HEX

What is Hex?

How does Hex solve the pain points of writing product descriptions?

What makes Hex different from other tools like ChatGPT?

What is the cost of Hex?

How do I use Hex?

Are there any resources available to help me get started with Hex?

Why should I choose Hex?

WATCH THE VIDEO HERE

Don't take my word for it!

Question 3

Do I need a Stripe Account to open a shop?

Accepted Answer

Stripe Accounts Rock!

The Silk Purse Guild places its members at the heart of everything it does.

We understand the frustrations of dealing with payment holds, as seen on

You can learn more about Stripe, and open your account in minutes HERE - LEARN ABOUT STRIPE AND OPEN YOUR ACCOUNT

Question 4

Why are my listings having to wait for approval?

Accepted Answer

All listings Pending Admin Approval

When you first join the Silk Purse Guild, all of your listings will be checked over by admin,

Why you get Stuck in Pending

There are a few reasons why you can get stuck in a pending state, having to wait up to 5 working days for

Product Titles are too long (4/5 words MAX)
Product Titles that include colours, sizes or dimensions
Incorrect or mismatched FONT - We use LATO size 12 exclusively
Excessive spelling or grammar errors
WRITING IN ALL CAPITAL LETTERS
Product images not meeting the criteria
Failure to assign a shipping class to your listing
Failure to enable the Product Stock Management
Titles that contain charaters other than text, for example '''""",,,..._----

This list is not extensive, and if you find yourself stuck in pending, shout out in the group and Sara will

You can find all of the information you need, regarding listing criteria, in the Academy.

Question 5

Can I sell Personalised Products?

Accepted Answer

Setting up a Personalised Listing

When selling customised products online you will need to collect some important details from your customer. At the Silk Purse Guild,

It’s all about making your customers experience smoother and more enjoyable. By getting everything sorted before the checkout,

Here is a step by step walkthrough on how it's done - CLICK ME

[figure]HOW TO SET UP PERSONALISED PRODUCTS[/figure]

Question 6

What is Portal?

Accepted Answer

What is Portal?

The Silk purse Guild Portal is a fantastic resource and the members area for the Guild.

Since we introduced the Portal, it's been a game changer for the Silk Purse Guild.

• File Sharing: Makes it simple to share large files, like videos for Reels and Stories, without the hassle of email limitations.

• Central Hub: Serves as the go-to place for everything guild-related, giving you access to the latest announcements, benefits like HEX, and resources for Secret Source Marketing Program.

• Task Management: Comes with a handy task manager and calendar to help members plan and organise their business activities effectively.

All in all, the Silk Purse Guild Portal is more than just a file-sharing tool; it’s a complete platform that supports the growth and smooth running of your business. With its unique features just for members, it really makes collaboration and communication so much easier!

Question 7

What about listing fees and commissions on sales?

Accepted Answer

Listing Fees and Commissions on Sales

The Silk Purse Guild does not charge listing fees or commissions on sales,

We believe in providing our sellers with a clear understanding of their business costs,

By not locking you into our services, we give you the freedom to operate

This approach ensures you can focus on growing your business with peace of mind.

Question 8

What if I get stuck?

Accepted Answer

How to get Help

As a member of the Silk Purse Guild, there are several ways to get assistance

• Private Sellers Group: Join our private sellers group on Facebook, where

• Onboarding Training Program: We offer an onboarding training program filled

• Direct Messaging: Feel free to contact me, Sara, anytime via direct message on

• Email Communication: While I prefer direct messages, please note that I receive

• Seller FAQs: Don’t forget to check our comprehensive Seller FAQs on the site.

With these options, you’ll have plenty of support as you navigate your journey with the Silk Purse Guild!

Question 9

Can I sell abroad

Accepted Answer

Selling abroad

Unfortunately, you can't sell abroad through the Silk Purse Guild. We're all about keeping it local and UK-based.

Question 10

What is a Pocket Website?

Accepted Answer

Pocket Websites

Imagine this: you’re at a bustling craft fair, surrounded by eager customers, and you want

These stunning business cards are not just any ordinary cards. They come equipped with a

What makes this even more special is that these fantastic sites are hosted FREE by the

I’m so excited for you to take advantage of this opportunity. And just to make things even easier,

You’ll see exactly how it works and get inspired to create your own!

[figure]SCAN ME TO SEE THE MAGIC![/figure]