Question 1

What happens when I go on Holiday?

Accepted Answer

Vacation Request Form

We understand how important it is to take a well-deserved break, and we’re here to help!

Please Note:

This service is available exclusively for holidays lasting between 7 and 14 days.

[figure]CLICK HERE FOR A STEP BY STEP WALKTHROUGH[/figure]

Question 2

What is a Pocket Website?

Accepted Answer

Pocket Websites

Imagine this: you’re at a bustling craft fair, surrounded by eager customers, and you want

These stunning business cards are not just any ordinary cards. They come equipped with a

What makes this even more special is that these fantastic sites are hosted FREE by the

I’m so excited for you to take advantage of this opportunity. And just to make things even easier,

You’ll see exactly how it works and get inspired to create your own!

[figure]SCAN ME TO SEE THE MAGIC![/figure]

Question 3

Can I sell abroad

Accepted Answer

Selling abroad

Unfortunately, you can't sell abroad through the Silk Purse Guild. We're all about keeping it local and UK-based.

Question 4

Why can I only add 4 product images?

Accepted Answer

Quality over Quantity

When you are selling online, you literally have zero products. Your

Restricting sellers to 4 images MAX encourages higher quality

You would be amazed at some of the images we have seen uploaded

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/BV8AKIOTkv/resources/STCojtSUaI/278755048_287970026856698_268034977241670175_n.png (278755048_287970026856698_268034977241670175_n)

To nail the perfect image listing, I would recommend the follow 4 killer shots

The product, in all its glory, full size
A close up of some interesting details
The product as a lifestyle shot (in situ, or in use)
If your packaging is kick ass, show them!

Obviously some products may require more images, so get in

Question 5

What if I get stuck?

Accepted Answer

How to get Help

As a member of the Silk Purse Guild, there are several ways to get assistance

• Private Sellers Group: Join our private sellers group on Facebook, where

• Onboarding Training Program: We offer an onboarding training program filled

• Direct Messaging: Feel free to contact me, Sara, anytime via direct message on

• Email Communication: While I prefer direct messages, please note that I receive

• Seller FAQs: Don’t forget to check our comprehensive Seller FAQs on the site.

With these options, you’ll have plenty of support as you navigate your journey with the Silk Purse Guild!

Question 6

Can I destash on the Silk Purse Guild

Accepted Answer

Selling supplies and destash items

We support makers who are looking to destash craft items and art supplies on the Silk Purse Guild.

Here’s a list of rules for destash items on the Silk Purse Guild:

• Condition of Items: All items must be in excellent condition.

• Trademarked Items: You cannot sell trademarked items, such as

• Eligible Items: You may sell jewellery findings, gemstones,

• Listing Limit: Remember that you are limited to 100 product

• Honesty and Transparency: Ensure that all descriptions and

Question 7

Can I sell Greetings cards?

Accepted Answer

Can I sell Greetings Cards?

Before I began work on the Silk Purse Guild, I did research.... lots and lots

Many people believed that handmade stood for cards and keyrings. They described

With mass printing sites like Moonpig, creating custom, personalised cards,

Now, with the advent of the all new ChatGPT, sites like Etsy are filling up

Now AI generated content is not to be confused with digital artwork, and we are

As a result, greetings cards must meet the following criteria -

High quality cards featuring your own original artwork
Cards that are raising money for charity
Handmade pop ups, explosion boxes or other unique creations

If you feel your work meets the above criteria, do get in touch.

Question 8

PLEASE ENABLE PRODUCT STOCK MANAGEMENT - PLEASE ASSIGN SHIPPING CLASS

Accepted Answer

Capitalised directions on product listings

Sometimes you may find that a listing has been unpublished, and the title replaced with a capitalised request for action.

Please don't worry, you've not broken anything, but you have missed out a step or 2 of the listing guidelines.

PLEASE ENABLE PRODUCT STOCK MANAGEMENT
PLEASE ASSIGN SHIPPING CLASS
PLEASE USE LATO FONT SIZE 12 WHEN COPYING AND PASTING
PLEASE DO NOT COPY AND PASTE TEXT FROM ONLINE SOURCES

Sara is the only member of staff around here, so to help her to admin behind the scenes, the website is programmed to

If the listing remains in this error state for 7 days, the listing will automatically be deleted.

Why does this happen?

We have had issues with sellers selling items that they no longer have in stock. Using product stock management tells the

Failing to assign your shipping class however can cause more than a customer complaint. This is a serious issue, as it will cause

What to do?

Fixing the listing is easy, simply correct the mistake, change the title back to your prefered 4 word product title and SAVE

As soon as you are listing again, within the Guild Guidlines, you will be out of pending and free to list without admin assistance,

Question 9

Who is the Silk Purse Guild?

Accepted Answer

In fact, the Silk Purse Guild is actually me!

I'm Sara, known online as the Gilded Printer. I was born creative, and often receieve payment in herbal tablets from my family, for any cakes or creative work provided!

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/BV8AKIOTkv/resources/0k9fTkmy1F/200x300.png (200x300.png)

So who am I? I've been a small business adviser and trouble shooter for nearly 20 years. I started out in a traditional English restaurant chain called Bass, and it all happened quite by accident!

As a new Front of House Supervisor, joining a failing team within a poorly performing restaurant, I walked in the door and took their flagship Tavern from 42% mystery customer scores to an amazing 99% in just 4 months. I was 19 years old, with no previous supervisory experience. Believe me, I was as surprised as my line manager at the time. So I decided to sit down and really think about the steps I had taken over those 4 months.

What was I doing that was so different to the other Front of House Supervisor?
How was I able to motivate the same team that had failed to perform consistently for years?
Could I create a system that could be taught to other teams within the company?
Could I replicate this success or was it a fluke?

I was moved around by the company to 3 other restaurants within the chain, and quietly replicated the same success in each new venue in a very short space of time, with scores all above 89%. The company considered 86% customer service score to be excellent. I remember being rather confused, because the method was so very simple, and cost nothing at all to put into place, yet managers and bosses with years of experience compared to me remained utterly flummoxed. I bounced around quite a few jobs during my teens, and tested and tweaked my theory in each setting, with equally successful results, o matter the setting or role.

I'm a natural traveller, choosing to spend my life on the road, with a backpack and a smile in the early years, to living and working in the Greek islands for the last 10 years. No matter where I found myself, I was able to implement my secret sauce formula in a wide variety of roles, achieving success time and time again. From bars, to guided tours, Travel Operators and youth hostels, the system literally worked worked every time.

I'm not saying it was easy. In fact, when I managed to pull up a Greek island called Samos, (which was the laughing stock of the company, earning the lowest score in the program) to number 1 (based on what the customers were saying), my manager literally called me a weirdo, right to my face. It didn't seem to matter how I many times I explained the system, the response was always the same.......... bewilderment and disbelief. It took me 5 years to recover Samos from it's sad and sorry customer service scores, and I faced a great deal of criticism, but if you add the secret sauce, believe in yourself and put your head down, you will succeed!

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/BV8AKIOTkv/resources/NuVVvWHkoS/greece.png (greece.png)

No matter where in the world I lived, my creative skills helped me to make ends meet. Even working for one of the most exclusive Travel Companies in the UK, I was still earning less than a full time burger flipper! I made jewellery, worked on graphic design commissions and of course, cakes and it got me through some pretty tough times out in the islands.

So "what is this secret" I hear you shout.... quite simply, it's a blend of on point branding, high quality products and killer customer service.

I've seen so many of my creative friends struggle to make sales, pay endless listing fees and commissions, so I asked myself "How can I help?"

So buckle up, it's gonna be EPIC!

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/BV8AKIOTkv/resources/NsCE3Zwv2v/Untitled%20collage.jpg (Untitled collage.jpg)

Some of my cake work and NO, it's not a scene from a serial killer documentary and I will spare you the details of the sugar work that went on top of that chocolate butter cream!

Question 10

How do I open a store?

Accepted Answer

The Silk Purse Guild is exclusively for small, Handmade Businesses based in the UK.

The Quickest Way in the Door

To speed up your application, we suggest that you head over to out private Facebook Group

CLICK HERE TO GO TO THE SILK PURSE GROUP ON FACEBOOK

Opening a Shop with Us

Apply to join the Guild on our website

https://silkpurseguild.com/apply-to-join-the-guild/

You will not be able to access the seller area until your application been approved.

Open a Stripe Account
Have 5 killer products, with 4 photos of each and product descriptions written
As soon as you are approved, you will get all the details you need to open your account via email
You will be given 1 month of FREE access to get your shop set up. As soon as you are ready, pick the plan that suits your business and you are LIVE!
All products will be in a pending state, until you have been approved to post directly, due to a fair few instances of “winging it” with the shipping set up lol