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Q: How do I issue a Refund?

How to issue a refund in your Stripe Account The Silk Purse Guild does not handle your money at all. To issue a refund, simply log in to your Stripe Account and open PAYMENTS https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/BV8AKIOTkv/resources/3RtbG48kRQ/1.jpg (1.jpg) Once inside the Payments menu, look through the list and locate the order you wish to refund. https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/BV8AKIOTkv/resources/Le37sszYKn/2.png (2.png) When you have located the correct order, click on the 3 dots (pictured below) to open the ACTIONS MENU https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/BV8AKIOTkv/resources/4UhbAXey05/3.png (3.png) Please do be aware that refunds can take up to 30 days to process through Stripe. I would advise informing your customer,

How do I issue a Refund?

Refunds are easy, and handled by our payment provider Stripe.

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