Question 1

How do I give my Customer a Receipt?

Accepted Answer

Let's issue a Customer Receipt

Everything to do with payments is handled by Stripe, which you can access in your

If you need to issue your customer with a receipt, simply log in to your Stripe Account

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Once inside, locate the order in question from the list

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To issue a receipt to the customer, open the ACTIONS MENU, by clicking the 3 dots. Then click RECEIPT

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The Silk Purse Guild always issues your customers with an INVOICE for their order. This is what it looks like,

Question 2

Can I sell Digital Products

Accepted Answer

If you're selling digital goods, then you'll know all about the 20% Digital Goods Tax. With the fantastic VATMOSS scheme coming to an end, after the departure of the UK from the European union, paying digital goods tax has become an absolute mine field.

Sellers of digital goods now have to account for the tax in all of the countries they sell to, in various languages and currencies. In order to avoid this headache, for both you and your customers, we've made the decision to treat all digital products exactly the same as the physical products on our store. To put it simply, if you wish to sell digital products on the guild, you must be able to email them to your customer directly, without the use of any automatic download link.

This system actually gives you a few added benefits. You will have the chance to really connect with your customers. You can let them know about products you're working on, as well as up and coming offers and sales. The Silk Purse Guild is not for companies wanting to provide thousands of downloads a nano second. We are here for small, handmade businesses who are willing to go the extra mile with their customer service.

It is your responsiblity to keep up with the ever changing rules, regarding your digital products. The best resource I've found online for this information is HERE

Question 3

Why are my listings having to wait for approval?

Accepted Answer

All listings Pending Admin Approval

When you first join the Silk Purse Guild, all of your listings will be checked over by admin,

Why you get Stuck in Pending

There are a few reasons why you can get stuck in a pending state, having to wait up to 5 working days for

Product Titles are too long (4/5 words MAX)
Product Titles that include colours, sizes or dimensions
Incorrect or mismatched FONT - We use LATO size 12 exclusively
Excessive spelling or grammar errors
WRITING IN ALL CAPITAL LETTERS
Product images not meeting the criteria
Failure to assign a shipping class to your listing
Failure to enable the Product Stock Management
Titles that contain charaters other than text, for example '''""",,,..._----

This list is not extensive, and if you find yourself stuck in pending, shout out in the group and Sara will

You can find all of the information you need, regarding listing criteria, in the Academy.

Question 4

What are the guidelines for product photography?

Accepted Answer

ALL PHOTOGRAPHS MUST BE DIFFERENT

Consistently using identical images can easily tire out your customers!

Our website invests in optimizing all uploaded images, therefore, please ensure that you only upload images that adhere to our standards. Neglecting this could lead to the closure of your account.

When you operate an online business, you essentially have no physical products. Your customers are unable to physically interact with your products. The sole tool at your disposal is your product images, which must persuade customers to make a purchase.

By limiting sellers to a maximum of 4 images, we promote higher-quality images. This, in turn, boosts the sales potential for your small business.

Perfect Product Photography Guidelines

When selling online, your product photos are crucial. They act as your main sales tool, unlike at physical craft fairs. Quality images are essential for your online business success.

Gone are the days of casual product photos on kitchen tables. While the standards are higher now, you don't need to buy expensive equipment or spend hours on lighting setups.

You can create outstanding shots quickly using software products with just your phone. Check out the tutorial in the seller onboarding course for the best free app recommendation. See what you can achieve in minutes!

LEFT Original - RIGHT edited in minutes!

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The original shots are on the left and yes, these are BOTH THE SAME PHOTOGRAPH!. You can achieve these results in minutes, just check out the tutorial in

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Format Matters

As a small business owner, you've likely heard of brand consistency. Remember, the Silk Purse Guild is a small handmade business, like yours. To maintain our brand voice, please ensure that your product photos only feature your products.

We do not accept collage images, computer-generated templates, watermarked images, or framed photos. Additionally, we do not allow video or MP4 files as we are not TikTok.

NOT APPROVED on the left YES PLEASE on the right.

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Attention to Detail

Obviously, images should be in focus.

Question 5

How do I list a product?

Accepted Answer

Only Approved Guild Members can List Products

In order to gain access to your vendor Dashboard, you must first work through the shipping tutorial, and

How to Access the Academy

The Academy is located on the website. Simpply log into your approved vendor account, and knock on the Secret

Finding your Vendor Dashboard

As soon as you've been approved as a Guild Member, you will be able to access user protected content on the

You WILL NOT be able to list products until you have worked through the SHIPPING TUTORIALS and can

Let us know how you have calculated your shipping formulas, by email or EVEN QUICKER, in the Facebook Group,

Listing Products once you have unlocked your Vendor Dashboard

Firstly, go to DASHBOARD which is located in the drop drop menu, top right of the screen under MY ACCOUNT

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The DASHBOARD itself is a place to keep a record of all of your purchases, because of course you're bound

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Don't panic! The VENDOR DASHBOARD can be a little overwhelming at first, but once mastered it will be a valuable

Question 6

What happens when I go on Holiday?

Accepted Answer

Vacation Request Form

We understand how important it is to take a well-deserved break, and we’re here to help!

Please Note:

This service is available exclusively for holidays lasting between 7 and 14 days.

[figure]CLICK HERE FOR A STEP BY STEP WALKTHROUGH[/figure]

Question 7

Why do you restrict the sale of Greetings Cards?

Accepted Answer

Before I began work on the Silk Purse Guild, I did research.... lots and lots

Many people believed that handmade stood for cards and keyrings. They described

With mass printing sites like Moonpig, creating custom, personalised cards,

Now, with the advent of the all new ChatGPT, sites like Etsy are filling up

Now AI generated content is not to be confused with digital artwork, and we are

As a result, greetings cards must meet the following criteria -

High quality cards featuring your own original artwork
Cards that are raising money for charity
Handmade pop ups, explosion boxes or other unique creations

If you feel your work meets the above criteria, do get in touch.

Question 8

Why can I only add 4 product images?

Accepted Answer

Quality over Quantity

When you are selling online, you literally have zero products. Your

Restricting sellers to 4 images MAX encourages higher quality

You would be amazed at some of the images we have seen uploaded

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To nail the perfect image listing, I would recommend the follow 4 killer shots

The product, in all its glory, full size
A close up of some interesting details
The product as a lifestyle shot (in situ, or in use)
If your packaging is kick ass, show them!

Obviously some products may require more images, so get in