Question 1

How do I cancel my Membership?

Accepted Answer

Cancelling your Guild Membership

We totally get it—nobody wants to say goodbye. But just in case you need to, we’ve made canceling your Guild Membership super easy.

We’ll miss you, but we’re always here if you decide to come back!

[figure]VIEW STEP BY STEP WALKTHROUGH[/figure]

Question 2

What happens when I go on Holiday?

Accepted Answer

Vacation Request Form

We understand how important it is to take a well-deserved break, and we’re here to help!

Please Note:

This service is available exclusively for holidays lasting between 7 and 14 days.

[figure]CLICK HERE FOR A STEP BY STEP WALKTHROUGH[/figure]

Question 3

Why can I only add 4 product images?

Accepted Answer

Quality over Quantity

When you are selling online, you literally have zero products. Your

Restricting sellers to 4 images MAX encourages higher quality

You would be amazed at some of the images we have seen uploaded

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/BV8AKIOTkv/resources/STCojtSUaI/278755048_287970026856698_268034977241670175_n.png (278755048_287970026856698_268034977241670175_n)

To nail the perfect image listing, I would recommend the follow 4 killer shots

The product, in all its glory, full size
A close up of some interesting details
The product as a lifestyle shot (in situ, or in use)
If your packaging is kick ass, show them!

Obviously some products may require more images, so get in

Question 4

Why do you restrict the sale of Greetings Cards?

Accepted Answer

Before I began work on the Silk Purse Guild, I did research.... lots and lots

Many people believed that handmade stood for cards and keyrings. They described

With mass printing sites like Moonpig, creating custom, personalised cards,

Now, with the advent of the all new ChatGPT, sites like Etsy are filling up

Now AI generated content is not to be confused with digital artwork, and we are

As a result, greetings cards must meet the following criteria -

High quality cards featuring your own original artwork
Cards that are raising money for charity
Handmade pop ups, explosion boxes or other unique creations

If you feel your work meets the above criteria, do get in touch.

Question 5

PLEASE ENABLE PRODUCT STOCK MANAGEMENT - PLEASE ASSIGN SHIPPING CLASS

Accepted Answer

Capitalised directions on product listings

Sometimes you may find that a listing has been unpublished, and the title replaced with a capitalised request for action.

Please don't worry, you've not broken anything, but you have missed out a step or 2 of the listing guidelines.

PLEASE ENABLE PRODUCT STOCK MANAGEMENT
PLEASE ASSIGN SHIPPING CLASS
PLEASE USE LATO FONT SIZE 12 WHEN COPYING AND PASTING
PLEASE DO NOT COPY AND PASTE TEXT FROM ONLINE SOURCES

Sara is the only member of staff around here, so to help her to admin behind the scenes, the website is programmed to

If the listing remains in this error state for 7 days, the listing will automatically be deleted.

Why does this happen?

We have had issues with sellers selling items that they no longer have in stock. Using product stock management tells the

Failing to assign your shipping class however can cause more than a customer complaint. This is a serious issue, as it will cause

What to do?

Fixing the listing is easy, simply correct the mistake, change the title back to your prefered 4 word product title and SAVE

As soon as you are listing again, within the Guild Guidlines, you will be out of pending and free to list without admin assistance,

Question 6

Why are my listings having to wait for approval?

Accepted Answer

All listings Pending Admin Approval

When you first join the Silk Purse Guild, all of your listings will be checked over by admin,

Why you get Stuck in Pending

There are a few reasons why you can get stuck in a pending state, having to wait up to 5 working days for

Product Titles are too long (4/5 words MAX)
Product Titles that include colours, sizes or dimensions
Incorrect or mismatched FONT - We use LATO size 12 exclusively
Excessive spelling or grammar errors
WRITING IN ALL CAPITAL LETTERS
Product images not meeting the criteria
Failure to assign a shipping class to your listing
Failure to enable the Product Stock Management
Titles that contain charaters other than text, for example '''""",,,..._----

This list is not extensive, and if you find yourself stuck in pending, shout out in the group and Sara will

You can find all of the information you need, regarding listing criteria, in the Academy.

Question 7

Documents are Password Protected

Accepted Answer

Password protected content

As you work towards opening your shop, you may run into documents and trainings that are password protected.

The password for these documents can be located in the Academy, just look for Harry ;)

Question 8

Can I change the email address on my account?

Accepted Answer

Why can't I change the email address on my account?

The Silk Purse is an ecommerce website, dealing with financial transactions. As such, we use a heavy level of

One of the most common things bad people and bots do online is try to hack accounts. If you attempt to change your email address

Question 9

What are the guidelines for product photography?

Accepted Answer

ALL PHOTOGRAPHS MUST BE DIFFERENT

Consistently using identical images can easily tire out your customers!

Our website invests in optimizing all uploaded images, therefore, please ensure that you only upload images that adhere to our standards. Neglecting this could lead to the closure of your account.

When you operate an online business, you essentially have no physical products. Your customers are unable to physically interact with your products. The sole tool at your disposal is your product images, which must persuade customers to make a purchase.

By limiting sellers to a maximum of 4 images, we promote higher-quality images. This, in turn, boosts the sales potential for your small business.

Perfect Product Photography Guidelines

When selling online, your product photos are crucial. They act as your main sales tool, unlike at physical craft fairs. Quality images are essential for your online business success.

Gone are the days of casual product photos on kitchen tables. While the standards are higher now, you don't need to buy expensive equipment or spend hours on lighting setups.

You can create outstanding shots quickly using software products with just your phone. Check out the tutorial in the seller onboarding course for the best free app recommendation. See what you can achieve in minutes!

LEFT Original - RIGHT edited in minutes!

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/BV8AKIOTkv/resources/ZyyivUG2z7/together.jpg (together.jpg)

The original shots are on the left and yes, these are BOTH THE SAME PHOTOGRAPH!. You can achieve these results in minutes, just check out the tutorial in

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/BV8AKIOTkv/resources/o3VU1UjgmP/necklace.jpg (necklace.jpg)

Format Matters

As a small business owner, you've likely heard of brand consistency. Remember, the Silk Purse Guild is a small handmade business, like yours. To maintain our brand voice, please ensure that your product photos only feature your products.

We do not accept collage images, computer-generated templates, watermarked images, or framed photos. Additionally, we do not allow video or MP4 files as we are not TikTok.

NOT APPROVED on the left YES PLEASE on the right.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/BV8AKIOTkv/resources/3FFErqTNsE/no.jpg (no.jpg)

Attention to Detail

Obviously, images should be in focus.

Question 10

Copyright Law

Accepted Answer

Breacing Copyright Law is a serious Business

We expect all of our sellers to take full responsibility for the legal aspects of their business. Breaching copyright law can get

Super Helpful info for Small Businesses

The UK Government website is the best place to gain information regarding the current copyright laws.

Items breaching copyright will be removed from the Silk Purse Guild, without warning.