Q: Can I offer discount coupons in my shop?

Harness the power of the Dicount Coupon Offering a coupon in your store is a sure fire way to delight your customers... It can also be a powerful tool to help you reach a new audience. Coupons make fantastic content for social media marketing, You can use coupons to attract new customers, or encourage people to sign up to your mailing list. Let's show you how to set them up right on the Silk Purse Guild - Set up Coupons - Step by Step CLICK ME! P.S. You will need the password. You can find it in the Secret Society Facebook Group

Question 1

How do I give my Customer a Receipt?

Accepted Answer

Let's issue a Customer Receipt

Everything to do with payments is handled by Stripe, which you can access in your

If you need to issue your customer with a receipt, simply log in to your Stripe Account

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Once inside, locate the order in question from the list

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To issue a receipt to the customer, open the ACTIONS MENU, by clicking the 3 dots. Then click RECEIPT

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The Silk Purse Guild always issues your customers with an INVOICE for their order. This is what it looks like,

Question 2

How do I issue a Refund?

Accepted Answer

How to issue a refund in your Stripe Account

The Silk Purse Guild does not handle your money at all.

To issue a refund, simply log in to your Stripe Account and open PAYMENTS

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Once inside the Payments menu, look through the list and locate the order you wish to refund.

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When you have located the correct order, click on the 3 dots (pictured below) to open the ACTIONS MENU

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Please do be aware that refunds can take up to 30 days to process through Stripe. I would advise informing your customer,

Question 3

Can I offer discount coupons in my shop?

Accepted Answer

Harness the power of the Dicount Coupon

Offering a coupon in your store is a sure fire way to delight your customers...

It can also be a powerful tool to help you reach a new audience. Coupons make fantastic content for social media marketing,

You can use coupons to attract new customers, or encourage people to sign up to your mailing list.

Let's show you how to set them up right on the Silk Purse Guild -

Set up Coupons - Step by Step CLICK ME!

P.S. You will need the password. You can find it in the Secret Society Facebook Group

Question 4

I've listed a product, but can't see it on the website?

Accepted Answer

Pending product listings for new Guild Members

Pending products do not show up on the main site, and this is the reason why.

Most businesses have the option to meet applicants face to face. They have interviews to get to know them better, and presentations to view their products and work out if they will be the right fit. Online businesses do not have this option, and at the Silk Purse Guild we have only a registration form, Facebook Group and a mailing list.

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The Internet is a scary place sometimes!

Lets face it, you wouldn't simply open your door these days, and invite any stranger to join you for a cuppa. You would be amazed to know how many hackers, bots and basically dodgy individuals are trying to get into your website these days. They often do this simply to see if they can, but sometimes the outcome is more sinister.

At the Silk Purse Guild, we value security, for both our stores and our customers. The last thing we want to happen is to showcase a store full of inappropriate content and spam. Spam is for tins!

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Not every applicant will be successful

The Silk Purse Guild is dedicated to help small, Handmade Business owners in the UK, succeed. We aim to help them to improve, grow and become the top of their game!.

We also have a commitment to our customers. When visitors come to the Silk Purse Guild, we want them to find something fabulous in every single search. Carefully vetting applicants will ensure that we only work with the very best UK Makers, ensuring the highest possible quality across the board.

Product listings can be tricky, and tech does not come easy to everyone. The Silk Purse Guild will support ALL of its Guild Members, right up until the point where the training wheels can come off, no matter how long this takes.

All of our Guild Members are all shades of awesome sauce!

Question 5

How do I list a product?

Accepted Answer

Only Approved Guild Members can List Products

In order to gain access to your vendor Dashboard, you must first work through the shipping tutorial, and

How to Access the Academy

The Academy is located on the website. Simpply log into your approved vendor account, and knock on the Secret

Finding your Vendor Dashboard

As soon as you've been approved as a Guild Member, you will be able to access user protected content on the

You WILL NOT be able to list products until you have worked through the SHIPPING TUTORIALS and can

Let us know how you have calculated your shipping formulas, by email or EVEN QUICKER, in the Facebook Group,

Listing Products once you have unlocked your Vendor Dashboard

Firstly, go to DASHBOARD which is located in the drop drop menu, top right of the screen under MY ACCOUNT

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The DASHBOARD itself is a place to keep a record of all of your purchases, because of course you're bound

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Don't panic! The VENDOR DASHBOARD can be a little overwhelming at first, but once mastered it will be a valuable

Question 6

How do I open a store?

Accepted Answer

The Silk Purse Guild is exclusively for small, Handmade Businesses based in the UK.

The Quickest Way in the Door

To speed up your application, we suggest that you head over to out private Facebook Group

CLICK HERE TO GO TO THE SILK PURSE GROUP ON FACEBOOK

Opening a Shop with Us

Apply to join the Guild on our website

https://silkpurseguild.com/apply-to-join-the-guild/

You will not be able to access the seller area until your application been approved.

Open a Stripe Account
Have 5 killer products, with 4 photos of each and product descriptions written
As soon as you are approved, you will get all the details you need to open your account via email
You will be given 1 month of FREE access to get your shop set up. As soon as you are ready, pick the plan that suits your business and you are LIVE!
All products will be in a pending state, until you have been approved to post directly, due to a fair few instances of “winging it” with the shipping set up lol

Question 7

Can I sell Digital Products

Accepted Answer

If you're selling digital goods, then you'll know all about the 20% Digital Goods Tax. With the fantastic VATMOSS scheme coming to an end, after the departure of the UK from the European union, paying digital goods tax has become an absolute mine field.

Sellers of digital goods now have to account for the tax in all of the countries they sell to, in various languages and currencies. In order to avoid this headache, for both you and your customers, we've made the decision to treat all digital products exactly the same as the physical products on our store. To put it simply, if you wish to sell digital products on the guild, you must be able to email them to your customer directly, without the use of any automatic download link.

This system actually gives you a few added benefits. You will have the chance to really connect with your customers. You can let them know about products you're working on, as well as up and coming offers and sales. The Silk Purse Guild is not for companies wanting to provide thousands of downloads a nano second. We are here for small, handmade businesses who are willing to go the extra mile with their customer service.

It is your responsiblity to keep up with the ever changing rules, regarding your digital products. The best resource I've found online for this information is HERE

Question 8

Who is the Silk Purse Guild?

Accepted Answer

In fact, the Silk Purse Guild is actually me!

I'm Sara, known online as the Gilded Printer. I was born creative, and often receieve payment in herbal tablets from my family, for any cakes or creative work provided!

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So who am I? I've been a small business adviser and trouble shooter for nearly 20 years. I started out in a traditional English restaurant chain called Bass, and it all happened quite by accident!

As a new Front of House Supervisor, joining a failing team within a poorly performing restaurant, I walked in the door and took their flagship Tavern from 42% mystery customer scores to an amazing 99% in just 4 months. I was 19 years old, with no previous supervisory experience. Believe me, I was as surprised as my line manager at the time. So I decided to sit down and really think about the steps I had taken over those 4 months.

What was I doing that was so different to the other Front of House Supervisor?
How was I able to motivate the same team that had failed to perform consistently for years?
Could I create a system that could be taught to other teams within the company?
Could I replicate this success or was it a fluke?

I was moved around by the company to 3 other restaurants within the chain, and quietly replicated the same success in each new venue in a very short space of time, with scores all above 89%. The company considered 86% customer service score to be excellent. I remember being rather confused, because the method was so very simple, and cost nothing at all to put into place, yet managers and bosses with years of experience compared to me remained utterly flummoxed. I bounced around quite a few jobs during my teens, and tested and tweaked my theory in each setting, with equally successful results, o matter the setting or role.

I'm a natural traveller, choosing to spend my life on the road, with a backpack and a smile in the early years, to living and working in the Greek islands for the last 10 years. No matter where I found myself, I was able to implement my secret sauce formula in a wide variety of roles, achieving success time and time again. From bars, to guided tours, Travel Operators and youth hostels, the system literally worked worked every time.

I'm not saying it was easy. In fact, when I managed to pull up a Greek island called Samos, (which was the laughing stock of the company, earning the lowest score in the program) to number 1 (based on what the customers were saying), my manager literally called me a weirdo, right to my face. It didn't seem to matter how I many times I explained the system, the response was always the same.......... bewilderment and disbelief. It took me 5 years to recover Samos from it's sad and sorry customer service scores, and I faced a great deal of criticism, but if you add the secret sauce, believe in yourself and put your head down, you will succeed!

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No matter where in the world I lived, my creative skills helped me to make ends meet. Even working for one of the most exclusive Travel Companies in the UK, I was still earning less than a full time burger flipper! I made jewellery, worked on graphic design commissions and of course, cakes and it got me through some pretty tough times out in the islands.

So "what is this secret" I hear you shout.... quite simply, it's a blend of on point branding, high quality products and killer customer service.

I've seen so many of my creative friends struggle to make sales, pay endless listing fees and commissions, so I asked myself "How can I help?"

So buckle up, it's gonna be EPIC!

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Some of my cake work and NO, it's not a scene from a serial killer documentary and I will spare you the details of the sugar work that went on top of that chocolate butter cream!